Accommodations are subject to availability. Our busiest times coincide with the times people take vacations, such as major holidays and Spring Break. Calling in advance to book a space for your pet is vital during these times and highly recommended all other times.
Deposits of $50 are required for booking any stays that include a major holiday. By following the cancellation policy below, you can expect a full refund of a deposit if your plans change.
Should you find that you do not require a suite for your pet, please let us know as soon as possible. To receive a full refund of your deposit for a stay booked during a holiday, please give a 2 week notice. Notification by e-mail or phone is acceptable.
All of the policies set forth below are directly related to the health and well-being of all pets entrusted to our care. At any time, if you have questions please feel free to call or stop by.
Vaccinations/Internal Parasites & Prevention
Written proof of current vaccines given by a licensed veterinarian must accompany your pet. To make the check-in process easier, records may be faxed to 817-236-5030, emailed to email@example.com, or uploaded into your account in Gingr. If your pet is not current on vaccines, we ask that your pet be vaccinated at least 14 days prior to arrival to ensure proper immunity.
- Distemper Combo w/ Parvo every 1 or 3 years depending on manufacturer recommendations
- Bordetella every 6 months
- Rabies every 1 or 3 years depending on manufacturer recommendations and state law
- Negative intestinal parasite screen within the last year (We also recommend annual heartworm testing and prevention
- K9 Influenza (H3N2 strain) annually.
- Distemper Combo annually
- Rabies annually
- Feline Leukemia is required for cats with any outdoor exposure
- Negative intestinal parasite screen within the last year
- Previously tested for FELV/FIV
No pet should have to deal with fleas and ticks. With that in mind, every pet will be examined for external parasites upon arrival. If found, your pet will be treated accordingly at your expense. We use a variety of preventatives such as Vectra 3D and Capstar.
To minimize digestive upset, we feed Royal Canin GI low fat dog food. To avoid digestive upset altogether, we suggest that you bring your pet's food from home. Please be sure to send enough food for the entire stay and provide us with clear feeding instructions.
There is no charge to administer oral medications, supplements and vitamins. We ask that all medications come to us with clear instructions, including dosage and frequency and whether or not they were given that day. All prescription medications must be labeled and in their original container. There is a small fee for administering injectable medications, such as insulin.
It's no fun worrying about your pet while you're on vacation! With our veterinarians right next door we are capable of handling any emergency situation. We ask that you provide us with a way to contact you quickly in the event that there is an emergency. If there is a life threatening medical emergency, decisive action will be taken immediately by a veterinarian and then you will be contacted . If the issue is not life threatening a veterinarian will contact you to discuss options and help you make decisions regarding your pets health. All treatment costs incurred are the responsibility of the owner. In the event of a weather related emergency, we will institute our evacuation plan and contact you as soon as we are able.
There is the occasional pet that does not adapt well to different environments or because of a lack of socialization does not adapt well to other people or animals. We can accommodate your pet, but please realize we utilize additional staff and extra time. There may be handling fees associated with the aggressive or especially difficult pet.
Special Needs Pets
Occasionally, we may have a pet that will need special needs during their stay, such as help walking, elaborate feeding instructions, or other special cases. We do see these pets on a case by case basis for an additional charge. Please call to inquire about your special needs pet to see if we are able to accommodate you and your pet.